This case has students use the process mining dashboards provided to analyze the order-to-cash cycle for BWF Fishing Inc. The case requires students to use the dashboards to analyze this process based on the perspectives of different departments within the company, including Internal Audit, Corporate Accounting and Finance, and Information Technology.

• These dashboards have been created using Celonis software. These dashboards are accessible via the cloud using the provided link. It is not necessary to acquire Celonis software to complete the case.
• Basic instructions about how to use the Celonis dashboards are included in the case.
• The appendices of the case include the narrative and flowchart of the order-to-cash process from the Document the process case.
• The solutions include both a document and a video to walk students through the step-by-step procedures to use the dashboards to respond to the questions.

Suitable courses: AIS, Audit, Data Analytics, Managerial

Link to download files (requires login)